Contact us
Have a question about a product, an order, a delivery or a return? Get in touch using the details below and we'll help you sort it out.
Contact details
- Phone: +61 420 133 624
- Email: info@gearandgateshop.com
- Hours: 24 hours a day, 7 days a week
- Address: 182 Pitt Street, Sydney New South Wales 2000, Australia. You are welcome to collect an order from this address. Orders must be placed online first, so please order before you come in.
We read email around the clock and reply as quickly as we can, any day of the week.
What to include in your message
- Your order number, if your question is about an order. You'll find it in your order confirmation email.
- The name and email address you used at checkout.
- The product name, colour and size, for example Glide Lite Carry-On in Midnight, or a shoe in US 9.
- Photos, if an item is faulty or arrived damaged. Include a close-up of the problem, a photo of the whole item and a photo of the packaging.
- Your tracking number, if your question is about a delivery.
Before you write
You may find a quick answer on our FAQ page, or in our shipping and delivery, returns and refunds and warranty pages. If you're choosing between products, our guides to carry-on luggage, packing cubes and anti-theft bags compare the options.
Gear & Gate is operated by [Confirm: legal business name], ABN [Confirm: ABN].
To send us a message now, fill in the form below and we'll reply by email.