Privacy policy
This policy explains how [Confirm: legal business name] (ABN [Confirm: ABN]), trading as Gear & Gate, collects, uses, stores and discloses personal information. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Last updated: 19 September 2026.
What personal information we collect
- Contact details, such as your name, email address and phone number
- Delivery and billing addresses
- Order details, including the products you buy and your order history
- Messages you send us, including photos you provide for a return or warranty claim
- Account details, if you create an account on our site
- Your marketing preferences
- Technical information, such as your IP address, browser type, device and the pages you visit
We don't ask for sensitive information, such as health information. Please don't include it in messages unless it's necessary.
How we collect it
- Directly from you, when you place an order, create an account, contact us or sign up for emails
- Automatically, through cookies and similar technologies when you use our website
- From service providers, such as our payment provider confirming a payment or a carrier updating delivery status
Why we collect it
- To process, deliver and support your orders
- To handle returns, refunds and warranty claims
- To reply to your questions
- To prevent fraud and keep our website secure
- To understand how our website is used and improve it
- To send marketing emails, if you have agreed to receive them
- To meet our legal obligations, such as keeping tax records
If you don't provide the information we need, we may not be able to process your order or respond to your request.
Payment information
Payments are made by bank transfer or PayID straight to our bank account. We do not accept card payments yet, so no card details are entered on this website. We do not accept card payments, so no card numbers are entered or stored on this website or its servers..
Cookies and analytics
Cookies are small files stored on your device. We use essential cookies to keep items in your cart and to run the checkout. We also use:
- Analytics: none. We do not run analytics tools on this website.
- Advertising and remarketing: none. We do not run advertising or remarketing tools.
You can block or delete cookies in your browser settings. If you block essential cookies, the cart and checkout may not work.
Marketing emails
We only send marketing emails if you have agreed to receive them. Every marketing email includes an unsubscribe link, and you can also ask us to remove you. Email platform: none. We do not run an email marketing platform.
Who we disclose it to
We share personal information only as needed for the purposes above, with:
- Our bank, which receives your transfer or PayID payment
- Delivery carriers: Australia Post
- Our website hosting provider, Spaceship, and other IT service providers
- Email and analytics providers listed in this policy
- Our range, where needed to assess a warranty claim: Where a claim needs to go to the manufacturer, we pass on only the details required to assess it
- Professional advisers, such as accountants and lawyers
- Government agencies or law enforcement, where required or permitted by law
We do not sell or rent your personal information to anyone..
Overseas disclosure
Some of our service providers may store or process personal information outside Australia. Countries: the United States, where the servers of our hosting provider, Spaceship, are located. Where this happens, we take reasonable steps to make sure those providers handle the information consistently with the Australian Privacy Principles.
How we store and protect it
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. We keep personal information only as long as we need it for the purposes above or as required by law. Retention: only as long as we need them to fulfil your order, handle returns or warranty claims, and meet our legal record-keeping obligations. We do not build customer profiles or keep data for marketing.
Accessing and correcting your information
You can ask for access to the personal information we hold about you, or ask us to correct it. Contact our privacy officer using the details below. We'll need to confirm your identity, and we'll respond within within a reasonable time of your request, and usually within 30 days. There's no charge for making a request. If we refuse a request, we'll tell you why in writing.
Making a complaint
If you think we've mishandled your personal information, contact our privacy officer with details of your concern. We'll acknowledge your complaint and respond within within a reasonable time of your complaint, and usually within 30 days.
If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact our privacy officer
- Name or role: our customer service team, reachable at info@gearandgateshop.com
- Email: info@gearandgateshop.com
- Post: 182 Pitt Street, Sydney New South Wales 2000, Australia
Changes to this policy
We may update this policy from time to time. The current version will always be on this page, with the date it was last updated at the top.